Privacy Policy

At Dossier Technologies (“Company”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of our clients’ personal data. This Privacy Policy outlines how we collect, use, and protect your data when you use our AI data processing services (“Services”). By using our Services, you agree to the collection and use of your information in accordance with this policy.

1. Data We Collect

We may collect the following types of data from you as part of our Services:

  • Personal Data: Information that identifies or can be used to identify you, such as your name, email address, phone number, company name, and billing information.
  • Non-Personal Data: Data that does not directly identify you, including anonymized or aggregated data about your interactions with our Services.
  • Data for AI Processing: Any datasets or information you upload or provide to us for the purpose of AI processing and analysis.
  • Technical Data: Information automatically collected when you interact with our Services, such as IP addresses, browser type, and usage statistics.

2. How We Use Your Data

We use your data to provide and improve our Services. Specifically, we may use your data for the following purposes:

  • AI Processing: To process the data you provide using our AI models and machine learning algorithms, delivering insights and analytics.
  • Service Provision: To manage your account, deliver our Services, provide customer support, and communicate with you about your account and Services.
  • Payments: To process payments, including billing and invoicing, related to the use of our Services.
  • Service Improvements: To analyze usage data and improve the functionality, performance, and user experience of our Services.
  • Compliance: To comply with applicable laws, regulations, or legal processes, including GDPR, UK Data Protection Act 2018, and other data protection laws.

3. Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR), we must have a legal basis for processing your personal data. The legal grounds for processing your data may include:

  • Consent: Where you have provided explicit consent for us to process your personal data for specific purposes.
  • Contractual Obligations: Processing your data is necessary for the performance of a contract, such as when we provide you with our Services.
  • Legitimate Interests: We may process your data to pursue our legitimate business interests, provided it does not override your rights and freedoms.
  • Legal Compliance: We may process your data to comply with legal obligations, such as tax laws, anti-money laundering regulations, and data protection laws.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with third-party service providers that assist in delivering our Services, such as cloud storage providers, payment processors, and customer support platforms. These providers are bound by confidentiality agreements and are only authorized to use your data as instructed by us.
  • Legal Obligations: We may disclose your data if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or protect the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and any applicable rights you may have.

5. Data Retention

We retain your data for as long as is necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. If you request the deletion of your personal data, we will take reasonable steps to delete or anonymize it unless we are required to retain it by law.

6. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure. Our security practices include encryption, secure data storage, and regular security audits. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of it.
  • Right to Rectification: You have the right to request correction of any inaccuracies in your personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Right to Restriction of Processing: You can request the restriction of processing your data in certain circumstances.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another service provider in a machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data based on legitimate interests.
  • Right to Withdraw Consent: If you have given consent for data processing, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at privacy@dossiertech.com.

8. International Data Transfers

As a company based in the United Kingdom, your data may be processed outside of the European Economic Area (EEA). We ensure that any international transfers of your personal data are subject to appropriate safeguards, including the use of standard contractual clauses approved by the European Commission or other legally accepted mechanisms.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, provide analytics, and assist with marketing efforts. By using our website, you consent to the use of cookies as described in our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will indicate the date it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Dossier Technologies
Email: contact@chapta.io
Address: 29 Primrose Drive, Sunniside, Newcastle Upon Tyne, United Kingdom, NE16 5DA