Troubleshooting

Resolve common issues with Chapta's job search platform.

Find solutions to common technical issues you might encounter while using Chapta.

Job Search Issues

Job Matching Problems

If you’re not seeing relevant job matches:

  1. Update Your Profile:

    • Review and update your skills and experience
    • Confirm your job preferences are accurate
    • Ensure your salary expectations are set

  2. Location Settings:

    • Verify your location preferences
    • Check if remote work preferences are set correctly
    • Confirm your commute preferences

  3. Search Filters:

    • Clear and reset your search filters
    • Try broadening your search criteria
    • Check if industry preferences are too narrow

Application Issues

Can’t Submit Applications

If you’re having trouble applying to jobs:

  1. Check Your Profile:

    • Ensure your profile is complete
    • Verify your CV is properly uploaded
    • Update any outdated information

  2. Technical Checks:

    • Clear your browser cache
    • Try using a different browser
    • Update the app to the latest version

Save Job Problems

If you can’t save jobs:

  1. App Status:
    • Check your internet connection
    • Restart the app
    • Verify you’re logged in

Account Access

Login Difficulties

If you can’t log in:

  1. Password Reset:

    • Use the “Forgot Password” option
    • Check your email’s spam folder
    • Try the magic link login option

  2. Account Verification:

    • Verify your email is confirmed
    • Check for verification emails
    • Contact support if verification emails aren’t arriving

AI Chat Issues

Chat Not Responding

If the AI chat isn’t working:

  1. Connection:

    • Check your internet connection
    • Refresh the chat screen
    • Clear the app cache

  2. Message Problems:

    • Try shorter messages
    • Avoid special characters
    • Wait a few seconds between messages

Notification Problems

Missing Notifications

If you’re not receiving notifications:

  1. App Settings:

    • Check app notification settings
    • Verify device notification permissions
    • Enable background app refresh

  2. Device Settings:

    • Check system notification settings
    • Verify Do Not Disturb settings
    • Update your device OS

Still Need Help?

If you’re still experiencing issues:

  1. Email us at chapta.app@gmail.com
  2. Include:
    • Description of the issue
    • Screenshots if applicable
    • Your device and OS version
    • Steps you’ve tried to resolve it

We aim to respond to all support requests within 2 business days.